Flowers Stratford - Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Flowers Stratford. These Terms and Conditions (“Terms”) govern all orders placed with Flowers Stratford via our online flower delivery platform. By accessing, browsing, or using our website to purchase flowers and related products for delivery in Stratford and surrounding areas, you agree to comply with and be bound by these Terms. Please read them carefully before placing your order.

Scope and Application

These Terms apply to all customers making purchases for flower delivery across Stratford and the surrounding areas. By using our services, you confirm that you are at least 18 years of age or are accessing our services under the supervision of a parent or legal guardian. If you do not agree with anything in these Terms, please do not make a purchase.

Order Process

To ensure a smooth online flower delivery service in Stratford, we have outlined our order process as follows:

• Product Selection: Browse our website and select from a diverse range of bouquets, floral arrangements, and gifts. Each product includes a description and price.
• Add to Basket: Once you've selected your desired products, add them to your online basket. You can view, update, or remove items before proceeding to checkout.
• Personalised Messages: You may choose to include a free personalised message with your flowers. Enter your message during the order process; we will include this on a card with your delivery.
• Delivery Details: Enter accurate delivery information, including recipient’s name, address, postcode, and preferred delivery date. Please ensure all information is correct; we cannot be responsible for delivery issues arising from incorrect details.
• Order Confirmation: Review your basket and details before submitting payment. Once payment is completed, you will receive an order confirmation via our website and (where possible) by SMS or other messaging options at your discretion.
• Processing and Delivery: Orders are processed in line with our delivery schedule and availability. We aim for all online flower deliveries in Stratford to arrive on your requested date, but we cannot guarantee delivery times due to factors beyond our control.

Payments

Flowers Stratford accepts a variety of payment methods to offer convenience and security for all online flower orders in Stratford and nearby locations. Payment must be made in full at the time of order. We accept the following:

• Major debit and credit cards
• Approved electronic and online payment systems as indicated at checkout

All prices displayed are in pound sterling (GBP) and include relevant VAT unless otherwise stated. Upon successful payment, your order will be processed for fulfilment. Should your payment not be authorised, your order will not proceed. We reserve the right to make adjustments to correct errors in pricing or product information at any time, even after an order has been placed.

Order Cancellations & Amendments

We understand that circumstances may change. You may cancel or amend your online flower order for Stratford delivery subject to the following terms:

• Cancellation Requests: To cancel an order, please contact us as soon as possible. Orders intended for same-day or next-day delivery can only be cancelled up to 24 hours before the scheduled delivery date. For orders placed in advance, cancellation is available up to 48 hours prior to the intended delivery date.
• Amendments: We will do our best to accommodate changes to the order or delivery details if requested within a reasonable timeframe before dispatch. After dispatch, changes cannot be guaranteed.
• Refunds: If a cancellation is made within the acceptable notice period, you will receive a full refund. Refunds are processed via the original payment method and may take up to seven working days. Orders cancelled after this period, or after dispatch, may not be eligible for refund.

Flowers Stratford reserves the right to cancel orders on rare occasions due to circumstances beyond our control (e.g. supply chain issues, force majeure, extreme weather), providing a full refund or option to reschedule.

Product Availability and Substitution

While Flowers Stratford strives to ensure the products listed are available, fresh flowers are subject to seasonal and supply variations. Occasionally, we may need to substitute certain stems or products with those of equal or greater value and appearance. We guarantee that all substitutions will maintain the bouquet’s overall style, quality and purpose. If a significant substitution is necessary, we will endeavour to contact you to discuss suitable alternatives.

Delivery Terms

Our online flower delivery service covers Stratford and the surrounding areas. We aim to deliver your order on the requested date. However, delivery times are estimates and may be affected by external factors such as traffic, weather, or force majeure.

Please note the following:

• Deliveries are generally made during standard business hours.
• If no one is available to accept the delivery, we may leave the flowers with a neighbour, in a safe place at the property (where practical), or attempt redelivery at a later time. We will endeavour to notify the sender or recipient where possible.
• Incorrect or incomplete delivery details may result in delays or failed delivery. Flowers Stratford is not liable for such occurrences, and you may not be eligible for a refund in these cases.

Returns and Non-Delivery

As our products are perishable goods, returns are not generally accepted. If you believe that flowers delivered in Stratford or the surrounding area do not meet our quality standards—owing to damage, wilting, or inappropriateness—please contact us within 24 hours of delivery. We may request photographic evidence and will take reasonable steps to resolve your concern, which may include redelivery or refund at our discretion.

If we are unable to deliver due to no one being available or incorrect delivery information, and the order is returned to us, we will contact you to arrange redelivery at an extra cost or, if redelivery is not possible, dispose of the products in accordance with health and safety guidelines.

Liability

Flowers Stratford strives to provide high quality products and reliable online flower delivery in Stratford and nearby areas. However, our liability is limited as follows:

• We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to weather, public transport disruptions, or industrial action.
• We do not accept liability for any indirect or consequential losses arising from the use or inability to use our products or services.
• Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
• In any event, our total liability to you for any losses arising out of an order shall be limited to the value of that order.

Customer Responsibilities

You agree to provide accurate and complete information when placing orders for online flower delivery in Stratford or surrounding districts. You are responsible for providing a valid recipient name, address, postcode, and any relevant access details. Flowers Stratford is not liable for consequences arising from inaccurate or incomplete information.

You are responsible for ensuring that recipients are aware of and available for delivery, if required. If delivery is refused by the recipient or a third party at the address provided, you may not be eligible for a refund.

Promotional Offers and Discount Codes

From time to time, Flowers Stratford may offer special promotions, discount codes, or seasonal offers. Such promotions are subject to availability and the stated terms of each individual offer. Promotions cannot be retrospectively applied to previous orders and may not always be combined. Flowers Stratford reserves the right to withdraw promotional offers at any time without prior notice.

Intellectual Property

The content, designs, and images on the Flowers Stratford website and all branding are the property of Flowers Stratford or its licensors. No part of this content may be copied, reproduced, or used for commercial purposes without our express written consent.

Privacy

Flowers Stratford is committed to protecting your privacy. We process your personal data in accordance with applicable UK data protection legislation. Details on how we use and protect your information can be found in our Privacy Policy.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or our services shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

Changes to these Terms

Flowers Stratford reserves the right to update or modify these Terms at any time. Please check this page regularly to ensure you are aware of any changes before placing an order. If you continue to use our services after changes have been made, you are deemed to have accepted the new Terms.

Contact and Customer Support

If you have any queries, concerns or require assistance relating to these Terms & Conditions or our flower delivery service in Stratford and surrounding areas, please get in touch using the contact form on our website. We will endeavour to respond to all queries promptly and efficiently.

Thank you for choosing Flowers Stratford for your online flower delivery needs in Stratford and the surrounding areas.